How to place your order

You can order our products directly:

• by telephone on our free service number (from Germany) for advice and orders: 0800-364 36 63 (0800-DOGFOOD) or from abroad: +49 (0) 67 21 30 59 3-0
• by internet using our Online-shop
• by fax, on +49 (0) 67 21 30 59 3-29
• by e-mail to info@platinum.com
  

We deliver as follows:

• If „direct debit“ or „PayPal“ is selected as method of payment, your order will normally be sent on the next business day (Monday to Friday). The goods are usually dispatched within 1 to 3 business days for orders from Germany. For orders from Belgium, Austria and the Netherlands, please expect a delivery time of approximately 2 to 4 business days.
• Pre-paid orders are sent as soon as payment is received.
• We deliver free to your door * – you save on delivery charges.
• Please note that a delivery to a "DHL Packstation" is not possible due to the package size .

* This applies from an order value of 19 € to Germany, Belgium, the Netherlands and Austria. Below this order value, a country-specific shipping and handling charge of 4 to 6 € applies.