How to place your order

You can order our products directly:

  • by telephone on our free service number (from Germany) for advice and orders: 0800-364 36 63 (0800-DOGFOOD) or from abroad: +49 (0) 67 21 30 59 3-0
  • by internet using our Online-shop
  • by fax, on +49 (0) 67 21 30 59 3-29
  • by e-mail to

We deliver as follows:

  • If „direct debit“ or „PayPal“ is selected as method of payment, your order will normally be sent on the next business day (Monday to Friday). The goods are usually dispatched within 1 to 3 business days for orders from Germany. For orders from Belgium, Austria and the Netherlands, please expect a delivery time of approximately 2 to 4 business days.
  • Pre-paid orders are sent as soon as payment is received.
  • We deliver free to your door * – you save on delivery charges.
  • Please note that a delivery to a "DHL Packstation" is not possible due to the package size .

    Your ways to pay:

    • Payment can be made by prepayment, direct debit or PayPal Plus (PayPal, direct debit, credit card, invoice).
    • With direct debits (collected by PLATINUM GmbH & Co. KG), the payment amount is debited from your account 7 days after the goods are sent. This payment option is is available to you after you have settled your first order.
    • Payment by direct debit is a prerequisite for our "Premium-Service".

    Any other questions?

    We will be happy to advise you on our free service number 0800 364 36 63.

    You can consult our General Terms & Conditions here.

    * This applies from an order value of 19 € to Germany, Belgium, the Netherlands and Austria. Below this order value, a country-specific shipping and handling charge of 4 to 6 € applies.


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